Pep Boys Auto Service & Tires

Tommy Campnell a month ago

Really LOVE my local Pep Boys Auto Service shop in Elgin on Summit St. Been taking my care there for 7 years. They are HONEST and don't pressure you for sales. I find their work to be QUALITY and RELIABLE. The service work I've selected are over several years that I've had completed at this shop.

Michael Marchione 3 months ago

Customer service beyond what is expected at any shop. They met me in the parking for an appointment, knew my name, and found the leak in my tire within minutes. Managed to fix the tire in under five minutes and were nothing but the utmost professionals while doing so. Hats off to the two gentleman that helped me today. I'm sorry I didn't catch their names. Either way, would HIGHLY recommend this specific shop for any issues you may be experiencing with your vehicle. I am impressed and will, without doubt, return here in the future. Would condone all employees at this location being awarded with anything to come, as they have upheld the professional standards that other shops in the area should, as well. Very well done.

Ron Warneke 4 months ago

I tried to purchase a spare tire from Cassidy and they told me it would take an undetermined amount of time and wouldn't even give me a date of delivery. They wanted me to buy a tire from their stock instead of a matching tire for my vehicle. I walked away. Called Pep Boys in Elgin. Had the tire delivered within a day and took fantastic care of me. I am now an a Pep Boys customer. Thanks to Luis for taking such good care of my purchase.

Carm Taglia 5 months ago

Such a great shop. Always had great experiences. Today came in for a flat tire. Was out in less than 10 mins and they even fixed it complimentary. When I’m due for a new set of tires I’ll definitely be giving them my business again.

David 9 months ago

Great service all around. I got a flat tire and the local spot I go to for my car services was unfortunately closed on Sunday. I'd like to first state that even before I walked inside, I already made the assumption that this company is too corporate and that they would upsell me on everything. I was wrong. The gentleman in the front desk was very polite, courteous, and professional. I let them know about my flat tire and they quickly got to work. The service was fast, the coffee was good and the prices were very fair. I will do my best not to make assumptions anymore. Thank you for everything!